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  • *phone rings*
  • This is Steve from VISA how may I help you?
  • Hi Steve. I noticed on my statement that I was double charged for a purchase.
  • I am sorry to hear that, Heather. Let’s take a look at your account and see if we can resolve the issue. What is your account number?
  • My account number is 1234567890234567
  • I see that on August 21st , you were charged twice for a purchase at Amazon for $100.
  • Yes, that is a mistake. I only made one transaction that day, not two. 
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