incorrect reason

incorrect reason

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  • I'm getting so many speech calls with the incorrect call reason for apple pay enquiries, but nothing seems to be changing?
  • I've been having the same problem, we should tell our team leader
  • Hey Gerald, Peter and I have noticed a lot of Apple Pay enquiries coming through with GoMoney as the call reason. Can you get someone to fix it?
  • Gerald: Hmm, from what I can see on Speech reporting portal, there is a large volume of GoMoney calls being tagged by staff with 'incorrect call reason' I wonder if the IVR team is aware of the problem?
  • Now that we fully understand the issue, we are ready to prioritise the resolution!
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