Business management ethics
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Hello sir, I just wanted to let you know that my son's toy that we bought from here recently has glass, and it broke easily and the glass hurt my son.
Oh, I'm so sorry to hear that! I hope he's okay. Would you like to return the toy, and get a refund?
Yes, and I hope you know that I will be taking this to the CPSC.
Ok, again I am so sorry that this happened that this happened sir, I hope that this defect gets worked out.
I'm sorry to hear that sir, we will have the developer fix this defect ASAP to keep other children safe.
Sir, I hope you know that this toy which I purchased from my local toy store has a dangerous defect which seriously hurt my son. There was glass on the toy which easily broke, and it cut my son.
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