Maybe you should be more concerned about our profit margins, Joe, rather than gossip!
Mary, you've been behaving inappropriately. I would never behave that way. It's not okay.
I'm just not sure what to do. Maybe I should talk to Rebecca, she has always has an answer for all my questions.
What did I say to make Mary so upset, she has been acting out.
I guess I can do that Rebecca. I just feel like it affects our relationship and ability to work together in the future.
Hey Rebecca, I spoke to my employee about a minor issue and it made things worse. What should I do?
I'm sorry she's acting like this. I would say to avoid it, so the situation doesn't escalate. I'm sure it was a one time thing and it will resolve itself.
Mary: That was awful, why would you submit that!
Mary has been experiencing financial hardship at home which results in having sporadic outbursts where she yells at her co-workers. Joe is very confused by her sporadic attacks as they are out of character so he decides to confront her.
Let me know your opinion on...
Joe contemplates what he should do about the situation.
Tell me how it went the first time you approached the situation.
Joe confines in a senior manager. He is asking for advice on how to handle an uncomfortable situation with Rebecca. He is worried that if he ignores the conflict, it will result in a loss of teamwork and a healthy workplace environment.
I'm really sorry that you're going through this Mary. Would you like to tell me more about the situation. How best can I support you through this?
The situation is escalating and becoming a daily occurrence. It is affecting not only the other employees but the customers as it creates a toxic environment.
Um this is very unprofessional, I might take my business somewhere else
Joe revisits the situation with Mary as avoidance did not resolve the conflcit. He has decided he needs to intervene with the situation.
I wished I asked how you approached the situation earlier. You have to be willing to listen, empathetic, and figure out if there is an underlying issue that is causing this behavior.
Well I told her to stop because I would never behave that way-
Okay, I'll give it another shot!
Joe revisits his conversation with Mary with the intent to listen. She opens up about her financial hardships.
I appreciate you listening. I didn't know this problem was affecting my behavior to this extent.