Lost Baggage

Lost Baggage

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Storyboard Text

  • I'm so sorry. I'll try my best to solve this situation asap for you. First I'll need to ask you few short questions.
  • Hello, how can I help you sir?
  • HI there! I'm missing my baggage! Can you tell me asap where is it?!? I'm so angry! I don't have time... I'm in hurry!
  • Lost or Damaged Baggage
  • What is your name, address and contact number?
  • Great thank you. First we need to fill in PIR form and your Customs Declaration. Where you were last seen your bag and could you describe your bag please? Here is the list of tipes of baggages.
  • Can you show me the bag tag numbers?
  • Macalo Pokokotko, 58 Nelson Street, Aberdeen, 0756565258
  • Lost or Damaged Baggage
  • This one and colour was orange and my name was on the top of baggage.
  • Sure here is it...
  • Wonderful... On Check-in in Cape Town.
  • I would like to apologize one more time for this inconvenient situation and here is a voucher discount 25% for next flight with us.
  • I found your baggage in our WorldTracer system but I'm very apologize your baggage is still in Frankfurt.. Your baggage will be sent as a "rush bag" next flight.
  • Your Baggage should be here at 2pm. Then we'll send courier today on your address. Is it OK for you?
  • The Courier will contact you when he will be on the way.
  • Lost or Damaged Baggage
  •  Have nice day. Bye
  • What can I do..
  • Can you finally tell me where is my baggage or why I'm wasting with my time here?!
  • Thats all right! You did enough. Thanks. Bye
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