Consumer Rights

Consumer Rights

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  • Sure! When did you buy it and do you have the purchasing papers in order to return it?
  • Hello, I am unsatisfied with this phone, and would like to return it.
  • I have the proof of purchase, the warranty, the card that I paid it with, and everything else that came with the phone when I bought it. The phone wasn't bad, however the battery life wasn't what i expected it to be and I have to pay to use the music app. There are a few other things wrong with it, however those are the two main things I'm focused on.
  • Okay, well looking at the papers and examining the phone, there appears to be some damage to it, which means I won't be able to refund it. 
  • What do yo mean you can't complete it? That phone was over a thousand dollars and I wasn't happy with it!? I even bought the warranty for it!
  • You mean to tell me that if I spend a thousand dollars on something I don't even like, I won't get my money back. Even if I spend a hundred more dollars on a stupid warranty?! Unbelievable! I'm gonna have to file a complaint.
  • Of course, I understand. Well, I can't complete the refund, but I can refer you to someone who may be able to help. I am very sorry ma'am.
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