Lost Baggage Scenario.

Lost Baggage Scenario.

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Storyboard Description

Customer Service.

Storyboard Text

  • Hi! I was waiting at luggage carousel for 40 minutes and my baggage never came! 
  • Good afternoon sir. How can I help you today?
  • My name is Michael Smith, and I had a connection flight Oslo-Riga-Aberdeen.
  • Can I ask for your name and your flight details please?
  • Thank you. Let me check the system. Oh... I am sorry to say that but it seems like your luggage been left in Riga.
  • WHAAAAT?!?!?!
  • The good news, that your luggage will arrive with the next flight Riga-Aberdeen, which is in a three hours. Can I ask you to fill the Property Irregularity Report form please.
  • I am so tired after those flights and I just want to go home, but yes, of course I will do that...
  • Thank you for your details. Can I also ask you to show me on the picture how is your bag roughly looks like please.
  • Like this one and brand is "Dunlop".
  • Thank you. Your luggage will be delivered to your address this evening at around 6-7pm.
  • No.
  • Thank you. Bye.
  • Is there anything else I can do for you?
  • Have a good rest of the day and sorry for any inconveniences. Bye now.
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