Lost Baggage

Lost Baggage

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  • Good afternoon Miss, How can I help you today?
  • My bag isn't here its lost!!
  • I am so sorry about this, we will try our best to help! We have a system called WORLDTRACKER, and this will help us find your bag!
  • Well thank you, When will i know when you find it
  • Well Miss I am going to need you to fill out a PIR form and then we will be able to get in contact with you
  • I am really not happy about this! Where will i go to fill out this PIR form?
  • Again I am really sorry this has happened and we will be in touch when we have information from it, but if you walk down there and turn on your right the lady at the lost luggage desk she will fill out a PIR form for you 
  • Okay thank you!
  • Excuse me can you please help? I got told to come and fill out a PIR form?
  • Yes Miss if you come with me, I have to ask you a couple of questions for security.
  • That's fine it's BA 456987
  • Whats you bag tag number? We need to know this so we have proof you had a bag and its easier for us to track your bag with this
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