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  • Arnold: Hey Eva. You look upset. Eva:      The team let another clarification SLA breach.
  • Arnold: What if I tell you I have just what you need to eliminate this issue? Eva: Can you tell me more about it?
  • Arnold: What if I gave you something that does a better job at forwarding customer requests without intervention? Eva: Are you going to give me a bunch of robots?
  • Arnold: Not exactly. Our prototype uses ML and NLP and can predict the BU and Type of emails. Eva: So we change our process workflow and everything becomes better?
  • Arnold: You are not changing your process, you are just making it more efficient!! Eva: How exactly do you plan to do that?
  • Arnold: We have our Intelligent Agent. She can read customer emails, understand their needs and respond to them instantly. She doesn't discriminate and is not influenced.
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