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  • Eva: Is this possible? How can she respond in a reliable fashion? Arnold: Yes, She has learnt from our historic transactions. We have trained her to scan for patterns and respond accordingly. 
  • Eva: And that means... Arnold: Between you and me, we are listening to all your transactions and she is learning from you all, and the responses are pretty accurate. 
  • Eva: Wow! Will you show me some of those? Arnold: Of course. But, will you help to rate them based on accuracy and relevance and if they are off the mark, suggest the right response?
  • Arnold: Great Eva. Today, she may just walk, but in time, she will be so smart, she can replace people entirely. Eva: I am blown over, Arnold. I am all kicked-up to try this out.
  • Eva: Thank you so much. BTW, what have you named her? Arnold: Not yet. I may have created her but to make her relevant, you and your team must support with data, training and feedback.
  • Arnold: And in that sense, it is our baby. We are one team with only one outcome in mind - customer delight!! Eva: That's wonderful! I can't wait for the day our baby sees the light of day.
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