Auto service
Updated: 1/12/2020
Auto service
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Storyboard Description

Self service flow for car repairs.

Storyboard Text

  • Alice wants to get tire changed for her car, she reaches to tire change service.
  • Self Service
  • Car Registration NumberXYZ-123
  • Self Service
  • Alice finds self service check in system at the service center where she registers her car. She can pay using online payment system but she prefers cash.
  • After register, she has been requested to wait for her turn and part the car in designated parking.
  • Self Service
  • Queue # 57Wait time about 15 minutes.
  • The next customer is Alice, who has not already paid for the service. She will pay the cash before service as she did not pay online.
  • ABC-789 is done, who's next?
  • Queue: XYZ-123
  • ABC-789
  • Online payment done.
  • Queue: empty
  • Payment not done.
  • XYZ-132
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