Storyboard- Allan 2

Storyboard- Allan 2

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  • I am facing a problem with my internet connection which is automatically disconnecting... What shall I do?
  • Hi Mr. Allan, I would surely help you. Did you try doing these small self-help changes so that we can see if there is a problem at your home? Let us explore these quick fixes...
  • TalkTalk Customer Care
  • Surely, Jemma! I will try and restart my router once. I've checked the computer's wifi connection and it's fine. Gimme 1 minute. 
  • No problems, Mr Allan! I am unable to see any technical problem from our side, but you can check your My Account online to see more information about your connection. Would you like any help with it?
  • TalkTalk Customer Care
  • Sure thing, Jemma! Please guide. I don't use My Account a lot but my son Brian does. Let me try logging into My Account. Would I be able to use and solve my problem right now using it?
  • I am able to log in to the My Account now. Please guide me to understand and fix this issue. 
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