this empolyee is following the dress code and is making the customer happy and he bought extra products
This employee is not following the dress code and made a customer upset.
meeting your work requirments and standard courteousness
Positivity / positive outlook
"Ability to do what needs to be done, without influence from other people or situations. People with self motivation can find a reason and strength to complete a task, even when challenging, without giving up or needing another to encourage them." http://www.businessdictionary.com/definition/self-motivation.html
Having a growth mindset is having the ability to tell yourself to keep trying . This is Elizabeth she is struggling with car problems and work problems. She does not stop doing her best and trying because she knows she can get better .
Having a positive outlook is key to be professional. Mary is a waitress and the customer is being rude . She could get mad and sad but she knows she has to be the bigger person because its her job. She is kindly waiting until her manager comes. Mary does not let the actions of people affect her and is positive and thinks of the good instead of bad.