As an entrepreneur, customer service is one of your biggest assets. The biggest mistake any business owner can make when it comes to customer service is to assume that they understand what the customer wants.
Keep your promises
Promises are a very big deal to customers. It doesn’t matter if they’re made by a front-line representative or by the CEO, customers expect promises to be kept.
You can’t control what you don’t measure
Customer service isn’t an area that can be overlooked in any business, no matter how high quality your product or service is.
Hire employees on attitude and skills
When you hire someone into your business, it’s important to ensure that they not only have the skills to do the work, but that they have the right attitude.
Be available to your customers
what you may not know is that customers expect you to be available on more platforms than ever before.
Avoid online marketing fail
In our hyper-connected world, it’s inevitable that someone’s going to say something nasty about you on social media at some point. That’s just the reality of being the public figurehead of a customer-facing company.