Counselling- Reflecting Skills
Storyboard Text
- It's been great practicing the therapeutic communication skills with my class mates. The skills I still struggle with are the use of reflecting feelings and rephrasing.
- Let us start with reflecting feelings.
- Saying back to the client what they are feeling, but after they have spoken.
- Yes, and the focus is on feelings and not content. What is it about reflecting feelings that is a challenge for you?
- What is your understanding of reflecting feelings?
- Let us explore the purpose of reflecting feelings:To reflect back to the client what he/she is communicatingTo communicate your understanding of the client’s perspectiveHelp clients clarify for themselves their problems and feelingsHelp the counsellor gain information about the client and how he/she views his/her situation.
- I don't want to use the wrong feeling word.
- That's correct. Let's role play one example. Reflect my feelings back to me. Restating/Rephrasing: stating what you understand the client to becommunicating. Repeat the content and feelings of the message usingslightly different words.
- OH. so this is a way for me to see if my understanding of the client's feelings is correct and for the client to clarify and further understand their own feelings.
- Client: “I’m the only one working in my family. My mother, my sister and her two children stay with me and my three kids. My sister just came a month ago and she can’t find any work. I can’t afford the school fees for my own children so I don’t know what to do about schooling for my sister’s kids.”
- Counsellor: “You sound tired and overwhelmed.”
- Exactly and so frustrated
- Oh Lovely. That was not that bad.
- Let us discuss rephrasing. What is your understanding?
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