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- It's been great practicing the therapeutic communication skills with my class mates. The skills I still struggle with are the use of reflecting feelings and rephrasing.
- Let us start with reflecting feelings.
- Saying back to the client what they are feeling, but after they have spoken.
- Yes, and the focus is on feelings and not content.What is it about reflecting feelings that is a challenge for you?
- What is your understanding of reflecting feelings?
- Let us explore the purpose of reflecting feelings:To reflect back to the client what they are communicatingTo communicate your understanding of the client’s perspectiveHelp clients clarify for themselves their problems and feelingsHelp the counsellor gain information about the client and how they view their situation.
- I don't want to use the wrong feeling word.
- That's correct. Let us act out one example. Reflect my feelings back to me.
- OH. so this is a way for me to see if my understanding of the client's feelings is correct and for the client to clarify and further understand their own feelings.
- Client: “I’m the only one working in my family. My mother, my sister and her two children stay with me and my three kids. My sister just came a month ago and she can’t find any work. I can’t afford the school fees for my own children so I don’t know what to do about schooling for my sister’s kids.”
- Counsellor: “You sound tired and overwhelmed.”
- Client: "Exactly and so frustrated."
- That was not that bad. My understanding that the client is tired and overwhelmed is correct. And I learnt from her response that she is frustrated too.
- Excellent. Let us work with rephrasing, but this time you will work with a partner. See you in class.
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