This is Suzie. She is buying groceries from her local grocery store. She is excited to purchase a new cereal advertised a super nutritious and healthy.
When Suzie gets home, she realizes that the cereal she just bought was not in fact healthy or nutritious as she reads the ingredient list.
Under the Consumer Rights Bill of RIghts, Suzie has the right to redress. This means that Suzie has the right to be compensated for misrepresentation of goods and services.
Suzie then goes to her computer and goes to the FDA to learn more about her rights as a consumer and to learn what her next steps are.
On the FDA website, she learns that the right to redress was added in the 1980's by the international coalition of consumer groups.
Suzie heads back to the store to get compensated for the misleading cereal advertisment. When the worker begins to argue, Suzie uses her voice and consumer rights to stand up for herself and get her money back.