Quality management
Updated: 9/22/2020
Quality management

Storyboard Text

  • 3.What are the struggles? I could definitely give you some advice if you want to talk about it.
  • 1.Hey James, how's the Company doing?
  • Justin asks James how his company is doing.
  • 2.Its going okay, but there are a few struggles that need to be taken care of.
  • 4.If you don't mind sure. Come into my office for a bit.
  • 2.I'm glad that you told me this, you're talking to the right person. By any chance have you ever heard of the quality management system?
  • Justin is happy that he has introduced a new idea to James that could potentially help his company for good.
  • 3.I never have. Tell me a bit about it.
  • 1.So, our profits have been going down and I'm finding that we need to be more efficient in how we do our jobs.
  • James questions the idea of quality management, and asks for examples of other companies that have been successful with the idea.
  • 1.A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction.
  • 2.Are there any other companies that have used this type of management and been successful?
  • 1. Yes there have been. One of the most famous examples of quality management is Toyota. Toyota implemented Kanban System to make its assembly line more efficient. The company decided to keep just enough inventories to fulfill customer orders as they were generated.
  • Justin gives James an example of how Quality management has worked out for another big company.
  • 2.This seems like a great way to improve the efficiency of our company's work, and improve on how our jobs are being done.
  • 1.The Quality management system also aims to meet customer requirements and deliver beyond expected levels of product or service.
  • James thanks Justin for the idea and they both plan on waiting a couple of months to see if the QM system will work
  • 2.Thank you for the idea, We will talk in a couple of months to see if there's any progression with my company.
  • 1.Hey James, how has the company been doing over these past couple of months?
  • 2.It's truly been great. I'm so happy that the quality management system worked out, your idea went a long way.
  • Justin and James then meet up after 2 months to discuss the progression of James company
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