Upon reaching the hotel, Joe is unable to communicate with the staff, as they only know Mandarin and English. They point him towards the automated StayEasy check-in which offers him the ability to confirm his reservation and get his room key in Dutch.
StayEasy Client Welkom bij Four Seasons, heeft u vandaa een reservering bij ons?
Upon arriving in his room, Joe has a portable StayEasy terminal that allows him to ask questions in Dutch about where the most popular spots are for photography. The system gives him a rough itinerary for how he could plan his week, and what to watch for while travelling.
StayEasy Client Stel mij een vraag!
Joe follows the suggestions of StayEasy, and has a fantastic week at the Four Seasons in Shanghai. He felt comfortable, and was able to enjoy his vacation with minimal anxiety and stress due to the lessened language barrier. He rates his experience 5 stars and plans to travel with Four Seasons again.