ACTIVIDAD 14 – EVIDENCIA 1: DIALOGUE “EVALUATING PRODUCT AND SERVICE”
Storyboard Text
- Good day Gina, I´m Leonardo Marmolejo and I´m the administrator from Bogotá's office. I've around ten years in charge of this department. Multiple updates have been performed on the procedures and we´re always open to learn new practice to provide the best service.
- Greeting I´m Gina Vizcaya procedures manager from the board of director of American Logistics. Today I'll be verifying the procedures of the company.
- Oh, I see if that's the case, we should start as soon as possible, so this will be our plan I'll review the other departments to gather the necessary information while reviewing the data we have on hand. I will send this information to your email, also if you want to review the file, go ahead, any recommendation or advice is always welcome.
- Great, you may ask why the board of director wants to review my site ? But no worries they only need to update the company procedures, so we can review our options against the new tendencies and we don't want to be behind.
- Hey, Cinthya good to see you here, we have an inspection from the board of directors, and I want to know if they are any updates regarding the formats to send and receive the merchandise, also can you ship to my email the most recent format you are using on the storage?
- Sure Leonardo, we´ve been working with the most recent format on storage which was updated last week, i´m going to send you a copy once I arrive to the office, for now there haven´t being any delays regarding using the formats, they are quite easy to fill.
- How about the headcount report and the schedule of the month? have we covered all the objectives so far or there is any update which maybe we need to double-check so it doesn´t affect us in the next month?
- Well we have to make some changes to the schedule due delays from our providers, we are in the process of scheduling a new meeting with them, however we already notified our customer regarding this situation so they understand and will wait for their next deliveries, so from our end everything is okay but we have to pay attention to the providers for just in case.
- Oh hello, again Gina I see that you are doing your duties, fantastic! Once reviewed the other departments the information collected shows us that the headcount is correct, we don´t have any changes regarding our personnel, our objectives fill the expectations from this month and the next one, the only thing to double check will be the delays from one of our providers and we are in the process to contact them and rearrange new agreements.
- Understood Leonardo thanks for the detailed information, I´ve already finished here, the formats from the archive are under rule and I´ll add to my report the details about the delays from our providers, also if possible I´ll advise a direct contact from the board of directors to reduce the waiting time, please send me a copy of that report to my email, if I had more time I´d like to explore every department from myself but no worries the information is very clear.
- Glad you asked, the answer is simply more that employees are like a family so we always treat each other with respect, also we always have in mind that there are good and bad days, but we as humans should be open to learning from our mistakes and if possible learn from other mistakes and create collective learning or something like that. Thanks for your visit Gina I'll be aware of the good news very soon.
- All right Leonardo, I think that´s it for the day, i´ve finished my report and i´ve finished the overall inspection of the site, please keep up the good work I see an improvement on the communication between all co-workers which I´d love to inform, any additional comments you want to add? What is the secret?
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