Steps of a sale

Steps of a sale

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  • Apple
  • Welcome to Apple. May I help you find anything today? Today only, if you spend over $100 you get 10% off your purchase. 
  • step 1: approach customer 
  • I am looking to buy a MacBook Air. 
  • Apple
  • Have you previously had any Apple products? 
  • step 2: determine needs
  • Yes, I currently own an iPhone and my husband has a Macbook. 
  • MacBook Air
  • Apple
  • Here is our new MacBook Air. It it fast and easy to use. It's only $1,000. 
  • step 3: present the product
  • Well this product has a new, superior processing system that makes it ten times faster than the older product. 
  • Apple
  • I'm not sure that this is the best option because it's a little expensive. 
  • step 4: overcome objections 
  • Okay great, that makes it worth the cost. 
  • Apple
  • Would you like to purchase this product? 
  • step 5: close the sale
  • Yes please. 
  • Okay great! We will email you in a week to see how you are liking your new computer and case. Thank you for shopping with us today. Have a great day. 
  • Would you like to purchase a case to ensure the safety of your computer? 
  • Apple
  • step 6 and 7: suggestion selling and build relationships
  • Thank you for helping me purchase my new MacBook Air. Have a good day. 
  • Yes please. 
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