This is important because it is the first interaction the guest has with the store itself. It can be as simple as greeting the guest with a Hello or How are you.
Learn Why the Customer is Reluctant to Buy
This is important because it will help the employee find what the customer wants . The employee will normally ask if they need help finding something to determine this.
Getting the Customer to Agree to the Sales
Closing the Sale
Suggesting Additional Merchandise
This is important because it is normally the customers first interaction with the product. The employee will need to present it in a positive way or else they risk putting the sale in jeopardy/
Follow up and Create a Way to Maintain Contact
This is important because it helps close the sale. The employee will normally list the positives of the product to overcome the objection.
Closing the sale is important because the customers buys the product. This will be be like when the employee helps check out the customer or get their final word on a product. Suggesting selling is important because they could potentially earn more profit. This could be suggesting other similar product or products that the employee thinks the customer would like.
This is important because it'll keep the customer coming back. This an be asking for their email and/or phone number for future promotional sales.