E-Commerce Problem

E-Commerce Problem
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Storyboard Text

  • Hi, I'm Lucy and I have an online clothes store. This is my message conversation of me and my customer.  
  • I'm gonna ship her the clothes through a shipping app
  • Oh thank you, please ship me my clothes on time!
  • Ok so your total bill cost $200, which is include shipping fee already!
  • Ok don't worry :)
  • But then when the shipper arrived at her address, there wasn't anyone at home and we couldn't contact her phone number or facebook account.
  • After that, I still had to pay the shipping fee and couldn't contact that customer.
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