Credit Comic

Credit Comic
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Storyboard Text

  • Hi mom! There was a purchase on my credit card that I didn't make last week.
  • Maybe you ordered an item from an unsecured website that someone could get your information, but we can fix it!
  • That's okay, to resolve the issue, you have the ability to call the credit card company and notify them that someone used your card illegally.
  • As I think about it, I must have forgotten to log out on a computer in the school library, so maybe someone got a hold of my info then. 
  • Visa: Hello, how may I help you? Samantha: On my last credit card bill, I've encountered a purchase used by someone other than me. 
  • Samantha comes home for holiday break from college and notices an expensive charge on her credit card. She does not know what to do, so she tells her mom the situation.
  • Visa: No worries, thanks for notifying us right away. 
  • They sit and her mother explains to her about the Consumer Credit Protection Act and tells her to call Visa directly. 
  • You will only have to pay at most $50. If you wouldn't have notified them, you would be paying for that purchase over time.
  • Will I have to pay any fee for the purchase?
  • In order for Samantha to protect her credit, she calls the company. 
  • I'm glad you now know what to do if something like that happens again. 
  • That's more affordable than the expensive purchase someone made. I can handle paying that to protect my credit. 
  • Visa is able to resolve the situation and Samantha's credit is protected. 
  • By calling the credit card company, the transaction doesn't get completely erased. She doesn't have to pay the full amount, Samantha will only have to pay no more than $50.  
  • Because of the Consumer Credit Protection Act, Samantha was able to notify the credit card company of an illegal, expensive purchase without having to pay for it. She just has to pay a maximum fee of $50 the issue is taken care of. 
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