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Commerce ADR scenario
Updated: 3/27/2020
Commerce ADR scenario
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Storyboard Text

  • My TV that I purchased not long ago has stopped working. It is still covered by the general warranty, therefore I want a full refund of the purchase price.
  • That is fine Ma'am. We can reimburse you all of your money that you paid for this product, we just need to understand the damage done to the TV.
  • I am sorry miss, but the nature of the damage seems to be stemming from a water related issue. This is not covered on the general warranty, so we can not offer you a refund.
  • This is ridiculous! My lawyers will be in contact with your officials! I will get a full refund!
  • Hello, I am the independent third party known as an arbitrator. I have come here to settle this dispute peacefully. If no decision is reached in agreement by either side, then I will provide the outcome.
  • After a meeting between the consumer's lawyers and the legal officials of the retailer, it is decided this matter is best dealt with outside of court using methods of arbitration.
  • Due to neither party reaching an agreement, I am forced to take responsibility. I say that no refund will be given to the consumer based on the outstanding evidence of the nature of the damage. These conditions for damage would not occur under normal circumstances
  • Due to neither sides reaching an agreement, the arbitrator was forced to intervene and provide the outcome of this scenario.
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