Customer Experience - Soft Skills
Updated: 11/27/2020
Customer Experience - Soft Skills

Storyboard Text

  • Customer Experience, Dissatisfaction, NPS, CSAT.... So many things to remember. It gets so confusing. Don't you agree, Kshitij? Why can't we just help our customers out?
  • But we are helping, Nitesh. These are not buzzwords but are our core values with which we provide superior customer service
  • Core values?? What are you talking about? I always help my customers to the best I can. Yet I get a dissatisfied rating. What am I doing wrong?
  • These terms you mentioned are the foundations of providing superior service. We help as per the guidelines laid down and by providing CPR
  • CPR? I'm not a doctor. I don't know the first thing about giving CPR. What are you talking about?
  • CPR - Courtesy, Professionalism, Respect. I can see this will take time. Don't worry, I'll explain. Watch this space for more...
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