Customer Experience - Soft Skills
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Customer Experience, Dissatisfaction, NPS, CSAT.... So many things to remember. It gets so confusing. Don't you agree, Kshitij? Why can't we just help our customers out?
But we are helping, Nitesh. These are not buzzwords but are our core values with which we provide superior customer service
Core values?? What are you talking about? I always help my customers to the best I can. Yet I get a dissatisfied rating. What am I doing wrong?
These terms you mentioned are the foundations of providing superior service. We help as per the guidelines laid down and by providing CPR
CPR? I'm not a doctor. I don't know the first thing about giving CPR. What are you talking about?
CPR - Courtesy, Professionalism, Respect. I can see this will take time. Don't worry, I'll explain. Watch this space for more...
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