Handling Customer Objections Storyboard

Handling Customer Objections Storyboard
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Storyboard Description

Dorien, Lauren

Storyboard Text

  • I would like to buy a lawnmower but I don't want to have to waste too much time trying to figure out how to work it properly.
  • I strongly suggest that you buy this lawnmower even with all of these features because it helps you to mow the lawn easily and effectively.
  • This microwave seems a little to complicated for me, I don't have the time to learn how to use it.
  • That's no problem I can show you how to use it right now.
  • This flashlight is exactly what I need but my friend told me that he bought this same kind of flashlight from here a few weeks ago and it already isn't working right. 
  • I understand that your friend has given you this information but we have tested our flashlights and they last very long without any hint of not working properly.
  • I'm into the design of this necklace but I don't like the length of it and how loose it would be around my neck.
  • Why don't you like this style of necklace?
  • We can alter it and fit it to however you want at no cost.
  • No, actually we just had a customer come in and tell us that the TV he bought from us 15 years ago still works perfectly. He just wanted to get a bigger one for his bedroom.
  • I like features on this TV, the size and price of it but won't it stop functioning correctly after a certain period of time?
  • Yes, that is a valid objection but this blender actually comes with bigger cups.
  • This is are new and improved blender that mixes fruits and vegetables much better than any of our previous models.
  • It seems nice but the cup you blend it in is kind of small.
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