Effective communication between doctor and patient part 1
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Good morning! I am Dr. Smith. How may I be of assistance?
Hello! Oh you uh a man... I want a woman
I can understand where you are coming from however I am an excellent doctor for you and urge you to stick with me. May I ask why you would want a female doctor?
Um.. me no understand you... I- uh...
Given your body cues, I can infer you are uncomfortable. Would you like a translator over the phone? (Stated calmly)
Okay! I will be right back. *said assurely*
Hey Isabelle. I have a patient in need of a translator. Could you please phone one who can speak Urdu?
Of course! I'll get right on it