Empathy mapping
Updated: 11/9/2020
Empathy mapping

Storyboard Text

  • I found a similar specs RAM and as of now unit seems to be working fine
  • 2. I would want to know if any RAM o this unit would work or not
  • On follow up call next day
  • HP
  • Can I use DDR1 2213256GB
  • 4. Alright thank you I shall go get the DDR4 2400 256GB RAM and test
  • 3. S/N is 5CDXXXXXXX
  • 1. Hi this is Aaron an IT tech from CS.I am unhappy as the PC is very slow and so would want to know if can upgrade RAM
  • Will they help me with the concern ?Would I get a quick resolution?
  • IT Tech calls in as unit is slow and would want to upgrade the RAM and so will be looking for more details on which RAM can be used for better performance on the unit
  • SCENARIO OF THE CALL
  • 4. I am going to email you with all the information provided over the call and will follow up
  • 3.Please provide the s/n or the model name so we can have a check and let you know
  • 2. Not every RAM would be compatible with all the units Aaron we would need to check on the specifications and the size
  • Referring to module will provide the specs and let him know about max capacity of RAM which unit can supports
  • 1.Thank you for calling HP customer support Aaron No need to worry I shall go ahead and assist you with this
  • 5. Anything else I could assist you today.Thank you for calling HP have a good day
  • This unit supports DDR4 2400 only and up to 256GB
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