Help Desk Management

Help Desk Management
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  • Scene 1: Introduction
  • Scene 2: Reason for the plan
  • Scene 3: Customer satisfaction criteria
  • Hi! my name is Sumit and I have been appointed as the Help Desk Supervisor and today I will present the operations plan I have created for our help desk.
  • Scene 4: ITIL better than HDI
  • George Wright wants the current supervisor to focus on his ITIL project.
  • Scene 5: Mission and Vision
  • Customer gets instant, convenient response from the help desk and receives a successful resolution for the problem.
  • Scene 6: Goal 1
  • ITIL has a much wider span than HDI in terms of offered services.
  • Our mission is to ensure the resolution of customers issue and our vision is to be the first point of contact for help desk support in the entire GTA-Toronto within next 20 years.
  • To hire 15 techical support person within next 2 months starting from Nov. 12, 2018 for onsite support so that customers need not to tackle with complex IT stuff and would receive a better service.
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