Help Desk Management

Help Desk Management

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  • Scene 7: Goal 2
  • Scene 8: Goal 3
  • Scene 9: Goal 4
  • To set up backup domain for processes tickets till January 5, 2019 starting from October 15, 2018 as it would save customers time because the solution would be known beforehand. 
  • Scene 10: Asking for questions
  • To increase employee satisfaction rate from 68% to 78% until Nov. 30, 2019 starting from Oct. 25, 2018 as happy employees treat customers with respect and positivity.
  • Scene 11: Feedback
  • To prepare an online help directory by the end of January 20, 2019 starting from Nov. 15, 2018 for the users so that they can resolve common, simple issue on thier own.
  • Scene 12: Thank You!
  • So, that was all about the operations plan and for each and every goal, there is a specific set of processes that we need to follow in order to achieve these goals. Please feel free to ask any question you may have about the operations plan.
  • Please provide me with feedback based on my plan, the areas that I need to work on or something you want to add in the plan. 
  • Thanks a lot for listening to my operations plan and providing me with the most valuable feedback.
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