Incidents Inrouting

Incidents Inrouting
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  • Hi Roshan...!!Why do you look so dull today? Any issues..??
  • Hey hi..!! One incident was incorrectly assigned to our queue and i routed it to a wrong team. It was escalated very badly :(
  • Haven't you seen Thej's mail?They have created a channel in Service Desk where You can drop a mail to DL-GROUP-IT-INFY-SDM@RalphLauren.com about the misrouted incidents.
  • Is there any format to log and report it?
  • Yes...!!The format is :IncorrectRouting  - <Incident Number> - <brief detail on what was wrong inrouting>
  • Well that's cool...!! Thanks for the guidance Clara.
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