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-Collaborator type- Age: 20- Syrian male- Human resources consultant at McDonald's
-Controller type- Age: 21-White Male- McDonald's customer
Talking to a Mad Customer
I'm sorry Sir, what soiled your experience?
Hey Mr! I'm never shopping at this establishment again!
I understand your frustration, lets see what I can do to make it right.
I ordered a big mac with no pickles, and your rude employee gave me extra pickles!
Our policy states that you are obligated to a free refund if we get your order wrong.
Hmm... I guess that sounds good.
Here's your refund sir, I'm sorry you had a poor experience.
Great, I'm glad I could resolve your problem.
It's okay. I appreciate your time and the refund.
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