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SN Services
Updated: 5/20/2020
SN Services
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Storyboard Text

  • IT Leaders: Great Idea, we're on it!
  • CIO: Customer experience of our IT services isn't great. I want our department to move toward a service management model to drive accountability and a "service mgmt" mindset.
  • ServiceNow team: This is SO EXCITING! We even have these great tools like CSDM, CMDB, and SPM that can help us model all of this and transform our business!
  • Wow! Great! Please work with our staff to get our services defined!
  • IT staff: We have no idea what our services are. We support business applications or technial stacks (VMWare). What's a service? Our ServiceNow team will tell us, right?
  • ServiceNow team: I just want to build cool things on ServiceNow, but I have now spent 6+ months trying to help all my IT teams understand and define their services. This is PAINFUL and SLOW.
  • BUT, with the new Guided Service setup tool I have templates and examples I can show teams to help them get started! This tool helps them see what they are already doing today as a Service, and helps guide them on their journey to define their services with examples. Even better, it's fully aligned with CSDM!It lets me get back to my actual job!
  • Wishlist:EXAMPLES! As many examples as you can provide visible/consumable in the tool. Data from customers - example "Of our customers who have this busienss application, we have seen these seven service model examples.Also, would be great to see ServiceNow work with vendors to define examples!
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