CIO: Customer experience of our IT services isn't great. I want our department to move toward a service management model to drive accountability and a "service mgmt" mindset.
ServiceNow team: This is SO EXCITING! We even have these great tools like CSDM, CMDB, and SPM that can help us model all of this and transform our business!
Wow! Great! Please work with our staff to get our services defined!
IT staff: We have no idea what our services are. We support business applications or technial stacks (VMWare). What's a service? Our ServiceNow team will tell us, right?
ServiceNow team: I just want to build cool things on ServiceNow, but I have now spent 6+ months trying to help all my IT teams understand and define their services. This is PAINFUL and SLOW.
BUT, with the new Guided Service setup tool I have templates and examples I can show teams to help them get started! This tool helps them see what they are already doing today as a Service, and helps guide them on their journey to define their services with examples. Even better, it's fully aligned with CSDM!It lets me get back to my actual job!
Wishlist:EXAMPLES! As many examples as you can provide visible/consumable in the tool. Data from customers - example "Of our customers who have this busienss application, we have seen these seven service model examples.Also, would be great to see ServiceNow work with vendors to define examples!