A woman who just moved to a new country has some troubles at a supermarket. Thankfully, the employees had very good emotional intelligence and were able to help this woman in need.
Cashier: "Welcome to Superstore. How is your day going so far?" Woman: *confused and silent*
Cashier: "That will be $15.75, please" Woman: "No English" as she places her money on the counter looking confused
Even though there is a long line of angry customers, the cashier uses non-verbal communication techniques to comfort the woman and calls over an employee who is fluent in her language
An employee who speaks the woman's language comes to the front desk and helps the lady pay for her groceries
*In a different language* Employee: "Hi there! How are you today?" Woman: "Hello! Please, I need your help! I do not understand." Employee: "I'd be more than happy to assist! It looks like your total came up to $15.75." Woman: "Oh splendid! Thank you very much!"
*In a different language* Woman: "Thank you very much! Thank you for being patient with me." Employee: "No problem! It was my pleasure! I understand your situation, because I was in your shoes once." Woman: "Thank you again! Oh and can you also let the cashier know that I am grateful. Now I can go cook some dinner!"