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  • In 2017, the IPU team discovered that when caring for a patient at their end of life, an aspect of current palliative care practice that could be enhanced was `when to escalate patient care’. Existing practice was unclear as to what that care should be for management of unrelieved acute symptoms for palliative care patients, and also for debriefing staff & patients.  
  • The team set to explore current practices by using the principles and processes of practice development. This approach provided a base for the team, patients & families’ to be involved from the start, to have a voice in the change process,and contribute through all phases of the initiative.
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