Draft 2

Draft 2

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Storyboard Description

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Storyboard Text

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  • A customer has called to complain about the increase to their Customer Payment Scheme and the service British Gas have provided. They have received estimated bills for several months. When asking the customer if they have time to discuss their consumption and provide an accurate meter reading today he tells you he is extremely busy at work and cannot spare the time today to do this today.
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  • A customer has called and asked to speak to a manager, you have attempted to resolve the complaint but the customer is now refusing to talk to you and demands once again to speak to a manger.
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  • A customer has called using the number on the back of their bill; you have attempted to resolve this but the customer is still not happy with the resolution.
  • I will raise a stage_________ I will leave the complaint ____________________ until I call the customer back. Once I have resolved the complaint I will____________________the complaint.
  • I will raise a __________________________________________________.
  • I will raise a stage_________________and assign this to__________________________________.
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