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  • I have been waiting for my bag for over half an hour and it still hasn't came through.
  • Hello how can i help?
  • I've come from Manchester
  • I am sorry to hear that i know how frustrating that can be what flight have you come from?
  • I need my bag!
  • We are going to try our best to find you bag.
  • Okay thank you!
  • I will give you a PIR form to fill in where you will have to state what iteams you have in your bag and what your bag looks like.
  • Could i get you to fill out your name, address, contact number, your bag tag number, when did you last see your bag and could you describe what you bag looks like.
  • ugh..This is so long 
  • i understand but unfortunately it has to be filled in so we can start looking for your bag.
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