yes, i'm sure i have a google doc or notes somewhere !
Before Swarming
I escalated this and now it's back to me again!
Anyone dealing with a problem about collections?
I'm really stuck on this ticket. I wonder who I can ask for help?
Sounds Good, what's it all about?
lets introduce Swarming !
55% did not have a full understanding of Swarming. Swarming is a framework to facilitate the right people getting together to collaborate on solving a problem together
Still Sounds Good, anything else?
Don't forget to capture all that knowledge and make it available for everyone else 100% understood the need for Knowledge Capture
We'll have a Swarming process and a Swarming event......and...
