Swarming Clarified

Swarming Clarified

Storyboard Text

  • yes, i'm sure i have a google doc or notes somewhere !
  • Before Swarming
  • I escalated this and now it's back to me again!
  • Anyone dealing with a problem about collections?
  • I'm really stuck on this ticket. I wonder who I can ask for help?
  • Sounds Good, what's it all about?
  • lets introduce Swarming !
  • 55% did not have a full understanding of Swarming. Swarming is a framework to facilitate the right people getting together to collaborate on solving a problem together
  • Still Sounds Good, anything else?
  • Don't forget to capture all that knowledge and make it available for everyone else 100% understood the need for Knowledge Capture 
  • We'll have a Swarming process and a Swarming event......and...
  • So how will we approach this
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