Swarming Clarified 2

Swarming Clarified 2
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  • FAIL
  • 11% of you mentioned this, so we weren't as clear as intended ! The `Swarming Process` is everything we do from the time we take a ticket from the Zendesk queue. The `Swarming Event` is the part of the Swarming Process where we ask for help and work together to solve a problem YES..we should rename !
  • I could do with a bit of help. Should I start a Swarm now or do a bit more work? 
  • FAIL
  • 15% you mentioned this so Our Bad! This seems to have gotten lost behind Guru cards and Slack templates Ask for help whenever you need it. Ask specific questions (small or big), Ask for another set of eyes for a log, Ask for a store that has features setup. It wasn't intended to be a `whole big thing`. Anytime you can make the merchant experience better by asking a question, then ask it!
  • It's a pretty simple question, but now I have to create a Guru card, ping Slack with a template............all for one question!!!!
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