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So sir, we need to try a couple of steps in order to try and resolve your issue. Are you calling from the affected device?
Yes I am Ermioni.
Ok sir, since you are calling from the affected device we can't go any further with troubleshooting because that would cause the call to drop several times. However, we are are here to help and as such I will be sending you an article in order for us to get your issue resolved. Is that ok?
I am a bit worried I won't be able to follow the steps, you see.. I'm not very technical.
Sir I can assure you that these articles are very easy to follow, they have step by step and images for an easier guidance. I can even give you a small summary of the article for a better understanding.
You're more than welcome! I can provide you a case ID and our toll free number for you to reach us if necesssary and, if so, call from another number for us to be able to help you further.
That does seem a lot easier for me to follow. Thank you so much! I'll ring back if needed.
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