More Options: Make a Folding Card

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  • Sir, are you satisfied with the resolution that we have provided today? Do you understand why those steps need to be taken?
  • Yeah... sure.
  • Sir, I can sense that you might not be 100% satisfied with all of the steps provided, is there anything else I can do?
  • I just don't get why I need to take these steps for a battery issue. I think going to the Apple Store would be better.
  • Sir, the reason why we're not sending you to the Apple Store is because your battery is fine on the test that we ran so it most likely means you have a SW issue which we, Apple Care, can easily handle and help with and if it works there won't be any need to go on a trip to the Apple Store. If it doesn't, then we'll be more than glad to provide you other options.
  • Thanks Ines for explaining that to me. It makes sense and if I can save a trip to the store that would be fantastic for me. I will call if needed, thank you so much! Have a good day!
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