Hi there. I can't seem to find my luggage. It's not at the baggage hall and my flight arrived 45 minutes ago.
Hello. How can I help you?
OK thank you. I was on a British Airways flight BA125 from London Heathrow to Aberdeen.
I was on the British Airways BA125 from London Heathrow to Aberdeen.
Oh. I'm very sorry to hear that. Let me see if I can find your luggage for you. What flight were you on today?
OK, no problem. What flight were you on today?
OK. I'm not happy about this because I have personal belongings in my luggage and I would like them back.
No problem.Let me just check the system to see where the luggage is.
I know it must be upsetting but we are going to get your luggage back. Now you are going to have to fill out a Property Irregularity Report. I will need a couple of your details so we can find your luggage.
OK. That would be helpful. Could you explain exactly what that means please?
A Property Irregularity Report is a type of form you complete if the airline has lost or damaged your luggage in transit. The details that we require from you are your luggage tag number, a description of your luggage and where it was last seen. This should hopefully then assist us in tracking down your missing items.
No problem. I can certainly give you that information.
Thank you very much for completing the PIR form. We can now enter the details on the WorldTracer missing baggage system.
Oh, ok. What is the WorldTracer missing baggage system? Does this mean that I am one step closer to receiving my luggage?