HelpDeskStoryboard

HelpDeskStoryboard
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Storyboard Text

  • VAR Solutions
  • Hello my name is Alex Robinson from VAR Solutions
  • Our Vision
  • Our Values
  • Our Mission
  • Our Plan
  • !
  • Goal trajectory
  • Current trajectory
  • At the beginning I would be introducing myself, the company I belong to and what I am going to be talking about. In this case the it would be the company and the Help Desk problems and solutions   
  • Employee Satisfaction
  • Zooming in on the screen I would go over the companies plan, mission, vision and values.
  • Ticket Resolution
  • Going over the first goal and the projected increase in employees understanding and adherence to proper procedures and policies by 10%. I will talk about the processes involved in the goal as well as measurements to track progress and the customer benefit to this increase.
  • Customer Satisfaction
  • Going over the second goal and the projected increase in employees satisfaction by 10% within 1 year’s time. I will talk about the processes involved in the goal as well as measurements to track progress and the customer benefit to this increase. 
  • Going over the third goal and the projected increase in ticket resolution speed/efficiency by 5% in 6 months. I will talk about the processes involved in the goal as well as measurements to track progress and the customer benefit to this increase. 
  • Going over the fourth goal and the projected increase in customer satisfaction by 5% in 6 months. I will talk about the processes involved in the goal as well as measurements to track progress and the customer benefit to this increase.
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