Managing issues
Updated: 11/30/2020
Managing issues

Storyboard Text

  • Change to survey standard specifications
  • Multibeam Transducer broken on vessel
  • Survey dates change due to vessel availability
  • Review new standards to understand changesRemove multibeam system for repairs and if not back in time for survey, hire a replacementCheck survey staff availability for new datesCancel multibeam part of workHire a contractorUse a different vessel
  • Escalated to the vessel operations manager to discuss potential options
  • Project manager negotiated with equipment repair company to ensure that the broken equipment would be available on time. Hire equipment was also put on reserve
  • Vessel operations manager reviews new survey standard specifications
  • Project manager asks Team leader to check with survey team if they are available for different dates for the survey
  • Minimal changes to survey standards requires no extra work before survey2 members of staff aren't available for survey, so 1 reserve with the same skill level join the team and 1 contractor hiredThe equipment is repaired and returned before the start of survey, excess cost is not charged to the main budget, but goes to vessel reserves