Airport Ground Ops

Airport Ground Ops

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Storyboard Text

  • Hi, my bag hasn't appeared but everyone else has theirs.
  • Hello Sir, how can I help you today?
  • I can't believe it's lost. Yes there you go.
  • I'm so sorry Sir, do you have your flight information there?
  • Oh no, that is terrible! What is a PIR form?
  • Unfortunatley I can see here that, all the hold luggage has been removed from the aircraft. I am going to have to get you to fill out a PIR form.
  • Okay, thank-you. Can we start?
  • I can completely understand how you are feeling Sir. The PIR form has important questions on which can help trace your luggage.
  • Yes it's AB 123, and I last saw it when I checked it in with your company before you went and lost it.
  • May I have your bag tag numbers and where did you last see your bag?
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