chapter 7

chapter 7

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  • Hello sir I want to purchase that red car. 
  • At the Honda dealership in Everett, Washington, Andrew wants to buy a car.
  • Sounds great! Why don't we go inside and work out the paper work.
  • What is a warranty?
  • Alright we will just need you to sign here, and here if you want the warranty.
  • Well let me explain it to you.
  • A warranty is a guarantee, usually by the seller to the buyer, that a product will perform as promised.  
  • There is a two year warranty on the car, if it breaks down in those two years you can bring it back 
  • Hmmm? I never knew that.
  • Another warranty is an express warranty,which is an oral or written statement or promise of the quality of the product. 
  • Another one is a full time warranty, an assurance that the defective product will be repaired if broken or destroyed. 
  • After Andrew test drove the car he was very displeased 
  • That car does not live up to the implied warranty that was guaranteed!
  • I don't understand, I will have to talk to the manufacturer about the warrnaty of merchant ability. I am very sorry.
  • At Honda Headquarters. 
  • Hello? 
  • What do you mean that Honda didn't live up to warranty for fitness of a particular purpose? 
  • We are so sorry, tell the customer we will give him brand new car 25% off. Glad to solve the issue
  • The car broke down after driving it off the lot?
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