FOH Compliance

FOH Compliance

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  • Good Mornign Sir, I am Mary. How may I help you?
  • Hi I want to get Metro membership card
  • Sorry, I don't have these documents. Can I get a membership based on my visiting card?
  • You need to have a valid business license to get Metro membership and these are the list of licenses that we accept.
  • Thank you
  • Its difficult but it's ok. I will get that done for you.
  • Hi Mary, It's a compliance issue for us to create membership without authorised documents and that can get us into a legal tangle. Also, you will face disciplinary actions for such non compliance.
  • Sorry Sir. I will comply with the said process for member enrolment from now.
  • The areas that needs your attention are as below.. 1. Right set of documentation for customer enrolment 2. Completeness of customer registration files 3. The storage and archival of the documents 4. Authorization of Piece to piece exchanges/registers 5. Tracking of Day cards issuance/reconciliation Refer checklist provided along with to check your compliance level.
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