Mom was telling the story about when Auggie was born.
It was August's first day of school and August was embarrassed mom was about to cry dropping him off at school.
August had just gotten home from Halloween and Jack had said "if I looked like him I would kill myself" and August was upset.
“Mom says by then they had told her all about me. She had been preparing herself for the seeing of me. But she says that when she looked down into my tiny mushed up face for the first time, all she could see was how pretty my eyes were.” I can infer Auggie's family is very supportive and overprotective of Auggie. They realize it is time for him to go to school so they set up a meeting for him to go visit but they go together as a family.
Mom was trying to calm August down when he was upset.
“Then Mom hugged me, but I could tell she was about to cry, which would have totally embarrassed me, so I just gave her a fast hard hug, turned, and disappeared into the school.“ Auggie hugged his mom before school started because he loved his mom and wanted her to know that but didn’t want her to cry so he hugged her and went into school fast.
Via was upset because Mom said she would come back to check on Via before bed and she didn't.
“Why do I have to be so ugly, Mommy?” I whispered. “No baby, you’re not…” “I know I am.” Auggie’s mom was trying to calm him down when he was upset because Jack said if he looked like him he would kill himself.
Via was comforting August because Daisy died and August was very upset.
“She said soft words that I know were meant to help me, But words can’t change my face.” Mom is trying to do everything she could to distract him and make him feel better from his face and being sad.
“Mom looked at both of us. Is something going on? She didn’t address either one of us particular. You would know if you had come back to check on me, I (Via) said spitefully, like you said you would.” Via is upset because Mom didn’t come back to check on her like she said she would.
“Via didn’t say anything but she put her arm around my shoulders and pulled me closer to her. I started to cry again” Via is comforting Auggie because Daisy died and Auggie is upset because he lost his long lost friend.