Humanizing digital banking relationship
Storyboard Text
- Hello Vanessa, I'll take your call between 2 consultations.What do you want?
- OK, IWILLBYE
- Yes, Mom, I called you to make the transfer for my dance activity.
- And don't forget to pay the bills..
- Ahhhh, today's the last day to make the purchase of a savings account to pay for Adam's college
- I have to use my lunch break to do banking business
- oh my god it was easier to go to the bank than to use this Mobile application. I have paid bills and made a transfer but for the buy back saving operation it is a lot of steps and it is a pain.
- I want to call my bank advisor but I no longer have her number.I want to call my bank advisor but I no longer have her number.and the free number is long, and I have no time to wait
- Hello Doctor,I am Laura, you bank advisor , We have noted that you have tried to repurchase a savings deposit which is now due to mature on the account of Adam, your son, on the occasion of his 18th birthday.How can we help you finalise the transaction?
- Hello Laura,I'm glad you called and saw the failed operations, thank youFor this transaction, I need your help to make half the amount to Adam's school and the other half to his current account
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